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TRAVOLIS

Terms of use

Version 1.0 — published on 1 Nov 2026

1. Purpose

These terms of use (“Terms”) govern the use of the TRAVOLIS platform (travolis.app website and mobile apps), published by Bimanage. TRAVOLIS connects travellers and senders with transport companies (“the companies”) and provides the companies with a management tool.

By booking a ticket, preparing a shipment or creating an account, you accept these Terms.

2. Role of TRAVOLIS

TRAVOLIS is a technical intermediary. The transport contract (passenger or parcel) is concluded directly between you and the company providing the transport. Each company sets its schedules, prices, luggage rules and cancellation policy, displayed before payment.

TRAVOLIS does not carry people or goods.

3. User account

  • Booking is possible without an account, with a valid phone number.
  • An account is created with a phone number (verification code by text message) or an email address.
  • You are responsible for keeping your codes confidential and for the accuracy of the information provided (passenger names, phone numbers).

4. Booking and tickets

  • Selected seats are held for a few minutes while you pay. After that, they are released.
  • The booking is confirmed when payment is received. The e-ticket with QR code is sent by text message (and by email if provided).
  • Tickets are personal. An ID may be requested at boarding.
  • Travellers must arrive at the agency before the deadline shown on the ticket. An absent passenger may lose their seat, according to the company rules.

5. Prices and payment

  • Prices are shown including taxes, in the company currency (Congolese franc or US dollar).
  • Online payment is processed by our provider PayLedger (mobile money, Visa and Mastercard cards). TRAVOLIS never has access to your full card details.
  • Any payment operator fees are shown before confirmation.

6. Cancellation, change and refund

  • Each company defines a tiered cancellation policy (for example 10% retained more than 48 h before departure), within the limits set by TRAVOLIS. It is shown on the ticket.
  • Refunds are paid automatically to the payment method used, or as a credit usable with the same company, as you choose.
  • When a departure is cancelled by the company, the ticket is fully refunded.
  • Date or seat changes are possible when the company allows them, up to the stated deadline, with possible fees.

7. Parcels

  • Sending a parcel is a contract between the sender and the transport company. The price depends on weight, volume, type and route.
  • The sender guarantees that the contents are lawful, properly packed and accurately described. Dangerous, illegal or company-prohibited items are refused.
  • The parcel is handed to the recipient against the pickup code sent by text message, and an ID where required. Storage fees may apply after the free period set by the company.
  • Liability: TRAVOLIS provides the registration and tracking tool but is not liable for the loss, theft, delay or damage of parcels. Liability lies with the company carrying the parcel. Each company may offer a declared value or optional insurance; otherwise, compensation follows its own terms.
  • Claims are addressed to the company, notably via the “Report a problem” button on the tracking page. TRAVOLIS forwards the claim and may help the dialogue.

8. Reviews

After the trip, you may publish a review. Reviews must be honest, polite and related to your experience. TRAVOLIS may moderate or remove abusive, defamatory or unrelated reviews.

9. Liability

  • The company is solely responsible for carrying out the transport (schedules, safety, vehicle, driver, luggage, parcels).
  • TRAVOLIS diligently ensures the availability and security of the platform, without guaranteeing uninterrupted availability.
  • TRAVOLIS cannot be held liable for indirect damage, nor for delays or cancellations decided by a company or caused by external events (weather, road conditions, administrative decisions).

10. Personal data

Collected data is processed in accordance with our privacy policy.

11. Changes to the Terms

TRAVOLIS may amend these Terms. The applicable version is the one in force on the date of your booking or shipment.

12. Governing law and disputes

These Terms are governed by the law of the Democratic Republic of the Congo. In case of dispute, an amicable solution is sought first, notably through TRAVOLIS customer service. Failing that, the competent courts of Kinshasa have jurisdiction.

13. Contact

For any question: [email protected] — TRAVOLIS, a Bimanage product, Kinshasa, DR Congo.