Help centre
User guide
Everything you need to book a ticket, send a parcel or run a transport company with TRAVOLIS. Pick your profile.
24 guides
Traveller
Search, book, pay and follow your trip.
- Book a bus ticket onlineSearch a departure, compare companies, pick your seat on the 3D map and pay by mobile money or card.3 min read
- My e-ticket, cancellation and changesShow your QR code, keep your ticket offline, cancel with a refund, change seat or date, share your trip live.2 min read
- Track and send a parcelTrack a parcel with its number, prepare a shipment online with a price estimate, pay and collect a parcel.1 min read
- My traveller accountCreate an account by phone or email, find your trips and parcels, manage frequent passengers, credits, notifications and security.1 min read
Company owner
Create and configure your company from A to Z.
- Create your company and get startedRegister your transport company, choose a plan, then follow the getting-started wizard up to your first departure on sale.2 min read
- Verification (KYC) and payout numberUpload legal documents, declare the mobile money payout number, follow the review and request a number change.1 min read
- Get started fast with the template catalogueTick real routes, agencies, schedules and prices from your region, confirm, then adjust them: your network is ready in minutes.2 min read
- Agencies, fleet and seat layoutsCreate agencies with their location and opening hours, register vehicles and their documents, draw the seat layout in 2D and 3D.2 min read
- Drivers, external owners and contractsRegister internal and external drivers, give them app access, manage third-party vehicles and one-off contracts.2 min read
- Routes, stops and fare gridCreate a route with intermediate stops and rules, fill the price grid per segment and class, add pricing rules, categories and promo codes.2 min read
- Schedule departuresCreate one-off or recurring departures, assign vehicles and drivers from the planning, reserve seats for the counter.1 min read
- Team, roles, subscription and settingsInvite staff, set permissions and agency restrictions, manage the subscription and add-ons, customise the company and create API keys.2 min read
- Finance, payouts and customer relationsRead revenue, profitability and load reports, follow TRAVOLIS payouts, reply to reviews, handle disputes and customise messages.1 min read
Agency manager
Run an agency's departures, cash desk and reports.
Counter agent
Sell at the counter, board passengers, keep your cash desk.
- Sell a ticket at the counterThe 5-step sales flow, thermal ticket printing, finding a booking, cancellations and changes.2 min read
- Board passengersScan tickets with the camera, type a ticket number, weigh baggage and collect the excess, check and release no-shows.1 min read
- Cash desk and offline modeOpen your cash desk with a float, record deposits and withdrawals, close with the count, and keep selling during an internet outage.1 min read
Parcel agent
Register, load, receive and hand over parcels.
Driver
Use the driver app on the road.
Vehicle owner
Follow your vehicle's trips and what you are owed.
Super-administrator
Administer the TRAVOLIS platform (Bimanage).
- Bimanage console — sign-in and dashboardSign in to the super-administrator console with two-factor authentication and read the platform's global indicators.1 min read
- Companies, verifications and payoutsApprove or reject a KYC, suspend a company, adjust plan, commission and payouts, handle number change requests and run payouts.1 min read
- Configure and run the platformPlans and commissions, settings without redeploy, geography, currencies and rates, moderation, notification templates, site content, legal documents, users, leads, audit and system.2 min read
Frequently asked questions
Answers to the most common questions.