1. Data controller
Personal data on TRAVOLIS is processed by Bimanage, publisher of the platform, and by each transport company for the trips and parcels it handles.
2. Data collected
- Identity and contact: name, phone number, email address.
- Travel: passenger names, category (adult, child…), route, seats, luggage, boarding.
- Parcels: sender, recipient, description, weight, proof of delivery (signature or photo).
- Payment: method used, operator, status and amount. Card data is processed exclusively by our provider PayLedger.
- Account: encrypted password, sessions, notification preferences.
- Location: only if you allow it, to detect your departure city; vehicle positions are sent by the driver app.
3. Purposes
- Book, pay, issue and check tickets; register and track parcels.
- Send useful notifications (confirmation, reminder, delay, boarding, arrival, pickup code).
- Prevent fraud and secure accounts and payments.
- Produce anonymised statistics to improve the service.
4. Recipients
Necessary data is shared with the company handling your trip or parcel, our payment provider and our text message and email providers. It is never sold.
5. Retention
Booking and parcel data is kept as long as needed for the service and for the companies’ accounting obligations. A deleted account is anonymised; tickets and parcels are kept without any link to your identity for accounting.
6. Security
Encrypted exchanges (HTTPS), hashed passwords, two-factor authentication available, strict data isolation between companies, audit log of sensitive actions and regular backups.
7. Your rights
You can access, correct or delete your data from your account (Security → Delete my account), or by writing to [email protected]. You can change your notification preferences at any time.
8. Cookies
TRAVOLIS only uses cookies needed to operate: secure session, language and display theme. No advertising cookies.
9. Contact
[email protected] — TRAVOLIS, a Bimanage product, Kinshasa, DR Congo.