Manage parcels at the agency

The Parcel agent / storekeeper role covers the full cycle: registration, loading, receiving and handover. The Parcels list filters by incoming (to your agency) and outgoing (from your agency), by status, date and payment.

#Register a parcel

1. Tap New parcel (/espace/colis/nouveau). For a parcel prepared online, search its number first: its details are reused.
2. Sender and recipient: name, phone, optional email.
3. Destination: arrival agency and, if already known, the departure.
4. Parcel: description, type, number of pieces, weight, dimensions, declared value, photos.
5. The quote is computed from the company's tariffs (insurance included if a value is declared).
6. Payment: paid now (cash, mobile money, terminal) or pay on pickup.
7. Confirm: the tracking number is created, the sender gets an SMS and the label with QR code opens for printing.

#Load onto a departure

1. Open Loading.
2. Choose the departure serving the destination agency.
3. Scan each parcel's label (or type the number). Each loaded parcel moves to Loaded.
4. When the vehicle leaves, parcels move to In transit and the recipient receives their pickup code.

#Receive on arrival

1. Open Receiving.
2. Scan the unloaded parcels. Keep Make ready for pickup ticked: the recipient is notified by SMS.

#Hand over a parcel

1. Open the parcel record (scan or search).
2. Tap Hand over.
3. Enter the 6-digit pickup code given by the recipient, the name of the person collecting and the ID number if the company requires it.
4. Have them sign on the screen or take a photo of the handover.
5. Collect any remaining amount (pay on pickup, storage fees beyond the free days).

Recipient lost their code? Tap Resend code: a new SMS is sent. After several wrong codes, handover is blocked for security.

#Returns and disputes

From the record, Change status lets you declare a parcel returned to the sender, disputed (damage, contested content) or cancelled, with a required note. Disputes opened by customers are handled in Disputes.