Travellers
Do I need an account to book?
No. A phone number is enough: the ticket is sent by SMS. An account lets you find all your trips and keep your tickets offline.
Which payment methods are accepted?
Mobile money (M-Pesa, Orange Money, Airtel Money, AfriMoney depending on the country) and Visa or Mastercard bank cards, through our secure payment partner PayLedger. At the counter, the company also accepts cash.
I paid but I cannot see my ticket.
Mobile money payment can take a moment. Open My booking with your code and phone: the ticket appears as soon as it is confirmed. If the payment failed, you can pay again from the same page while the seats are held.
How long are my seats held?
A few minutes, enough to pay. A countdown is shown. After that, the seats are released.
Can I cancel?
Yes, from the ticket, as long as the departure has not happened. The refund depends on the company's policy, shown before you confirm. You can choose a credit instead.
Can my family follow my bus?
Yes: from your ticket in your account, tap Share my trip and send the link. No account is needed to open it.
Parcels
Is TRAVOLIS responsible for my parcel?
No. TRAVOLIS provides the management and tracking tool; the company carrying the parcel is responsible. Declare a value or take the insurance offered by the company.
The recipient did not receive the pickup code.
The agency can resend it. Also check that the recipient's number is correct on the tracking page.
Companies
How much does TRAVOLIS cost?
Plans and their commissions are shown on the Pricing page. Counter sales are never subject to commission.
When am I paid for online sales?
By default, sales collected before 6 pm are paid out the same day at 6 pm to your mobile money number, minus commission; after 6 pm, the next day. A detailed statement comes with every payout.
Why doesn't my company show in searches?
It must be verified by TRAVOLIS (KYC documents approved) and have departures open for online sale with fares for the searched segments.
How do I avoid double sales during an internet outage?
Assign a counter seat quota to your departures: in offline mode, the counter only sells those seats, which are never offered online.
My agents are not used to digital tools: is it suitable?
Yes. The counter has big buttons, a short 5-step flow and minimal typing. The Sell a ticket at the counter guide can be printed for training.
Account and security
I forgot my password.
Use Forgot password, or simply sign in with a code received by SMS.
How do I delete my account?
In My account → Security. If you own a company, transfer or close the company first.